You can return any item purchased on HEED NYC within 14 days from the delivery date. Here's how:

  • Go to contact us page and complete the form by filling in name, email, phone number. In the message box include the order# and reason for your return. Or send an email to
  • One of our customer service representatives will send out a return confirmation email with a label for return.
  • Take the items to be returned along with return label to local shipping office.
  • We will process a refund when global delivery partner collect your return parcel. For further information on the conditions for exercising your right to return, please see our terms and conditions


This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.