Delivery & Return

Delivery & Return

Orders are shipped using our global delivery partners, FedEx, DHL and UPS. (NOTE: We DO NOT Deliver to PO Boxes)
All standard U.S. shipping is free. Expedited shipping can be purchased during check-out.
Orders are delivered Monday to Friday between 9am and 5pm. If your order is eligible for Premium super-fast shipping, the option will be displayed during checkout.
Saturday delivery is also an option in some destinations, this option will be displayed at the checkout if available. For security reasons, all orders must be signed for upon delivery.
You will receive an email containing your tracking number once your package has been shipped. Please note that once you have placed an order, it is no longer possible to modify your shipping address.
Due to COVID-19 some products will incur a delay in delivery from our standard delivery schedule. Estimated delivery times can be viewed below.

Shipping & Delivery Estimates

*NOTE: Delivery dates are estimates. Deliver times and days can vary or change. Premium packaging comes standard with most deliveries

Returns

You can return any item purchased on HEED NYC within 14 days from the delivery date. Here's how:

Go to contact us page and complete the form by filling in name, email, phone number. In the message box include the order# and reason for your return. Or send an email to ClientServices@heednyc.com
One of our customer service representatives will send out a return confirmation email with a label for return.
Take the items to be returned along with return label to local shipping office.
We will process a refund when global delivery partner collects your return parcel. For further information on the conditions for exercising your right to return, please see our terms and conditions